Contact us
We're a message away.
Whether you're a fan with a ticket question, an organizer wanting to go live, or a brand chasing a partnership — pick a channel below and we'll meet you there.
Support & technical issues
For technical issues, account support, and general assistance.
Onboard a new event
For listing and onboarding your event on TikoHUB.
Visit us
Thomson Court, Gitanga Road
Nairobi, Kenya
Talk to the right team
Skip the queue — go straight to a department.
Customer support
Booking issues, refunds, ticket transfers and on-event help.
support@tikohub.co.ke
Organizers & promoters
List events, get setup help, or discuss volume / festival deals.
ticketops@tikohub.co.ke
Partnerships
Integrations, sponsorship, brand activations and media buys.
experiences@tikohub.co.ke
Press & media
Interviews, press releases, founder bios and brand assets.
experiences@tikohub.co.ke
Where to find us
Our offices
Two cities. Local teams in each one. Same standards everywhere.
Quick answers
Before you message us.
Most of the questions we get land in these three buckets. Have a scan — you might save yourself a wait.
See the full FAQI bought a ticket and never got the email — what now?
Check your spam folder first. If it's still missing, email support@tikohub.co.ke with the phone number you booked with — we'll resend within minutes.
Can I get a refund for a cancelled event?
Yes. If the organizer cancels, refunds are automatic within 5–7 business days to your original payment method.
How do I list my event on TikoHUB?
Email ticketops@tikohub.co.ke or tap "List Your Event" on the homepage. We onboard most organizers within 24 hours.
Or just say hi
We hang out here too.
Behind the scenes, ticket drops, and the occasional questionable meme. Pick your platform.